The opportunity
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
What you'll do
Own enterprise implementations end-to-end: engage during sales to map customer needs to capabilities, scope implementation plans, and deliver through post-deployment validation with measurable customer outcomes
Work directly in the product codebase: submit PRs, test, and ship customer-specific solutions without requiring constant oversight; over time, the gap between "what we built" and "what the customer needs" keeps shrinking because you're the one closing it
Ship early, ship often, and gather feedback: treat every customer interaction as an opportunity to validate your approach and course-correct quickly
Build reusable patterns and playbooks: when you solve something once, make sure the next person doesn't have to solve it again; identify and document implementation patterns that reduce effort for subsequent engagements
Feed structured signals back to Product: translate customer pain into actionable product feedback that influences the roadmap; surface gaps so they get fixed rather than hiding them
Establish an AI-native engineering workflow: AI tools are integral to how you write, test, debug, and deliver code, not an occasional supplement; this is a professional standard, not an optional enhancement
What they're looking for
- Proactively identify the right engagements: dictate what you work on, identify accounts that need FDE engagement pre-Sales, and have the judgment to say "no" when the fit isn't right
- Build cross-functional trust: partner with Sales, Customer Success, and Product Engineering as a trusted technical voice in customer conversations and internal planning
- Instrument and measure your impact: track implementation cycle time, customer outcome achievement, pattern reuse rate, and product signal quality to ensure you're shipping changes that actually move the business
- + years of experience, including a track record of owning customer-facing technical engagements end-to-end
