The opportunity
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing,…
What you'll do
Own and manage a portfolio of ~50 of our highest value customers, with: accountability for retaining and growing revenue as customers move from early adoption to scale
Build trusted relationships with customers and develop a deep understanding: of each customer's business objectives and use cases to proactively identify cross-sell opportunities across new teams, business units, or use cases, expanding Algolia's footprint within the account
Work in tandem with CSMs and CSEs to drive account planning and execution: strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value
Lead cross-sell strategy and commercial conversations with top accounts,: expanding Algolia's presence across the organization
Monitor account health and usage to identify risks and mobilize account team on next best actions
Operate independently in a fast-evolving environment, helping shape sales: motions and turn them into repeatable, scalable playbooks.
What they're looking for
- + years in B2B SaaS sales or account management, with experience managing: renewals and expansion in accounts with multiple stakeholders
- Track record negotiating complex, multi-year enterprise agreements directly: with customers and internal stakeholders (legal, finance, deal desk)
- Strong collaboration skills with Customer Success, Solutions Engineers, and: other cross-functional teams to proactively address customer needs, remove blockers, and to drive outcomes
- Comfort managing complex, multi-stakeholder relationships within large: organizations, with the strategic patience for longer sales cycles.
