The opportunity
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing,…
What you'll do
Own and manage a large portfolio of ~100 existing customers, balancing a: retention quota with a high-volume, faster-moving expansion quota. Given the size of the book, day-to-day priorities will skew toward protecting and renewing the existing book
Build trusted relationships with customers and develop a deep understanding: of each customer's business objectives and use cases to proactively identify and close upsell opportunities within existing use cases, moving quickly across a high volume of accounts
Monitor account health and usage to identify risks and inform next best actions
Lead commercial conversations including renewals, contract negotiations, and: expansion opportunities within your install base
Navigate internal cross-functional processes (legal, finance, deal desk): efficiently to keep contracts and renewals moving without unnecessary delay
Operate independently in a fast-evolving environment, helping shape sales: motions into repeatable, scalable playbooks
What they're looking for
- + years in B2B SaaS sales or account management, with experience managing: renewals and expansion in accounts with multiple stakeholders
- Track record negotiating commercial contracts directly with customers and: internal stakeholders (legal, finance, deal desk)
- Highly organized, with a system for tracking a large, concurrent pipeline of: renewals and expansion opportunities without dropping details
- Strong collaboration skills with Customer Success, Solutions Engineers, and: other cross-functional teams to proactively address customer needs, remove blockers, and drive outcomes
