The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Be the primary point of contact for assigned customers or verticals, to: resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
As an extreme owner of assigned accounts, identify and successfully: communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
Utilize technical expertise and industry knowledge to guide customers in: achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
Serve as a customer advocate; maintain a positive attitude in a crisis: environment, and must have the ability to work independently with minimal direction
Helps implement airline and aircraft entry into service and growth plans.: Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability
Identify, design, and lead implementation of system enhancements and: automations to improve the internal and external systems and process interfaces
What they're looking for
- Represent Starlink throughout the assigned region by traveling to our: partners' offices, regional conferences, and events as required
- Support and develop a proposal to align new efforts with long-term strategic: vision and engineering objectives, and to ensure contract requirements are executable
- Bachelor's degree OR high school diploma/equivalency certificate and 6+ years: of professional of account management or sales experience
- + years of professional experience in account management or sales
