The opportunity
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
What you'll do
Serve as the primary relationship owner for your assigned customer portfolio,: ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative: potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including: Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
What they're looking for
- Gather and communicate valuable customer feedback, championing their interests within Replit
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
- + years of experience in Customer Success, Enterprise Account Management, or: technical sales role, preferably in SaaS or developer tools
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
