Enterprise Customer Success ManagerActive$170K–$220K
The opportunity
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele.
What you'll do
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
What they're looking for
- + years experience in Customer Success or Account Management roles at scaling: tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
