Expansion Account ManagerNew$105K–$115K

incident.io
Apply now

The opportunity

incident. io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

What you'll do

  • You've done the expansion side of account management before: you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.

  • A CTO or VP pushing back doesn't rattle you: if anything, you enjoy the conversation more when they know exactly what they're asking for.

  • You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.

  • You're genuinely into AI tooling: not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.

  • You want to see the number move because of something you did. Revenue isn't: abstract to you, it's the scoreboard.

  • There's no fixed playbook for this segment yet, and that excites you rather: than worries you -you want to be the person tweaking it, not waiting for someone else to.

What they're looking for

  • You've done the expansion side of account management before: you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
  • A CTO or VP pushing back doesn't rattle you: if anything, you enjoy the conversation more when they know exactly what they're asking for.
  • You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.
  • You're genuinely into AI tooling: not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.
  • You want to see the number move because of something you did. Revenue isn't: abstract to you, it's the scoreboard.
  • There's no fixed playbook for this segment yet, and that excites you rather: than worries you -you want to be the person tweaking it, not waiting for someone else to.
  • Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.