The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Lead technical consultations from discovery through closeout, uncovering: customer challenges and defining a clear path to adoption.
Secure customer agreement on proposed solutions through presentations,: demonstrations, and architectural guidance, then deliver a technical deployment guide.
Advise on enterprise integrations, identity, governance, design systems and: developer workflows, including Code Connect, Dev Mode, MCP, and AI-assisted development.
Deliver carefully scoped implementation engagements in customer environments:: navigate existing code, write or adapt code and configuration, and debug and validate results within customer development processes.
Enable customer teams to maintain and extend solutions through workshops,: documentation, and hands-on knowledge transfer.
Partner with Forward Deployed Engineering to develop reusable playbooks and: own unfamiliar problems through diagnosis and scoping, bringing in specialists as needed.
What they're looking for
- Coordinate with customer success, sales, product, and engineering teams to: remove adoption barriers, share implementation insights, and connect technical outcomes to customer value and account growth. Surface recurring friction, workarounds, and unmet needs to inform product improvements.
- + years of experience in a customer-facing technical role, such as technical: account management, solutions engineering, technical consulting, or implementation engineering.
- Experience leading technical discovery, defining scoped solutions, and: aligning multiple stakeholders on an implementation approach, plus strong communication skills for presenting recommendations, demonstrating solutions, and writing deployment guidance that customers can follow independently.
- Strong software development skills in web, mobile, or other applications,: including navigating unfamiliar codebases, writing and testing code, and learning new languages and frameworks, with working knowledge of APIs, authentication, Git, and developer tooling to troubleshoot integrations and follow customer code review and deployment processes.
