The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own day-to-day operational support for strategic partners, providing clear: accountability, proactive communication, and timely follow-through.
Manage billing inquiries and discrepancies with Finance, ensuring invoices: reflect agreed commercial terms and issues are resolved promptly.
Coordinate technical support and escalations with Engineering and Solutions: Architecture, tracking issues through resolution and keeping partners informed.
Deliver monthly partner reporting on transaction volume, product usage, fees,: and operational performance, highlighting trends, risks, and growth opportunities.
Partner with Sales and Account Management to support onboarding, post-launch: adoption, business reviews, and ongoing account planning.
Build repeatable workflows, playbooks, and automation for common partner: needs, reducing manual work and improving response times as the partner base scales.
What they're looking for
- + years of experience in customer operations, partner operations, technical: account management, or customer success at a PSP, fintech, bank, or crypto company.
- Experience supporting strategic enterprise customers across billing,: reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
- Working knowledge of payments infrastructure, including stablecoins,: cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
- Strong analytical skills, with experience turning transaction, usage, and: billing data into accurate reports and actionable recommendations.
