The opportunity
OpenAI's infrastructure teams design, build, activate, and operate the critical systems that support large-scale AI compute. Field Service Engineering partners across design, construction, commissioning, site operations, hardware operations, and equipment providers to turn…
What you'll do
Lead field support for startup, commissioning, troubleshooting, repair, and: reliability improvement across critical data center infrastructure.
Serve as the senior technical owner for transformers, switchgear, UPS: systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems.
Diagnose complex failures across power, cooling, controls, and hardware: interfaces; distinguish symptoms from root causes and drive corrective actions through validation.
Build the field service operating model, including staffing recommendations,: coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics.
Aid in hiring, development, and coaching other field service engineers and: technicians while creating a culture of safety, technical rigor, accountability, and continuous learning.
Partner with design, construction, commissioning, site operations, and: hardware teams to improve maintainability, readiness, and lifecycle reliability.
What they're looking for
- Manage OEM and service-provider relationships, technical escalations, repair: plans, warranties, and sustained corrective action.
- Establish and improve safe work practices, including lockout/tagout,: switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response.
- Translate field learning into design feedback, preventive maintenance: improvements, training, and reusable standards.
- + years of hands-on experience supporting critical electrical, mechanical, or: electromechanical infrastructure in data centers, industrial facilities, utilities, manufacturing, or similarly complex environments.
