The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
Focus on customer experience to reduce delay on payments and achieve higher
customer satisfaction rates.
Monitor accounts daily, contacting clients and discussing their overdue: payments, taking actions to encourage timely payments.
Disputes management and resolution of issues in cooperation with the sales,: billing team and other stakeholders.
Investigate historical data for debts and invoices.
Collaborate with accounting operations to process payments and refunds.
What they're looking for
- Prepare and present reports on collection activities and progress.
- Ensuring all customer queries are passed onto the relevant teams with full: details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
- Actively collaborate with other finance functional areas
