The opportunity
Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod — part startup, part consultancy — defining the playbook as we go.
What you'll do
Embed with enterprise retail customers and partners to understand their: technical environments, data systems, and business workflows.
Design, build, and deploy AI and agentic solutions tailored to each: customer's specific infrastructure and needs, across Instacart's full platform suite.
Extend, adapt, and integrate Instacart's core AI capabilities to fit customer: ecosystems, even when those systems are undocumented or non-standard.
Maintain a close working relationship with R&D: participate in product reviews, flag platform gaps encountered in the field, and propose concrete changes that would make the platform work better for enterprise customers.
Collaborate closely with the AI Solutions Architect to translate domain: requirements and architecture into working software.
Serve as the primary technical point of contact for customers during implementation engagements.
What they're looking for
- Prior work in a forward deployed, embedded engineering, or professional services capacity.
- Background at a startup or early-stage company where you wore multiple hats.
- Experience in enterprise software implementation, systems integration, or solutions engineering.
- Exposure to retail tech, e-commerce, or supply chain systems.
