The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What they're looking for
- Diagnose complex problems across GitLab product behavior, customer: architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments.
- Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM,: Professional Services, and customer technical teams to drive resolution from discovery through handoff.
- Provide recommendations grounded in data, traces, and systems analysis to: improve GitLab usage, workflows, automation, and architecture.
- Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering.