Professional Services ConsultantActive

Cloudflare
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The opportunity

Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As an Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible…

What you'll do

  • Plan and deliver timely and organized services for customers, ensure: customers see the full value in Cloudflare’s products and advice on product best practices.

  • Gather business and technical requirements, use cases and any other: information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.

  • Implement changes on behalf of the customer in the Cloudflare environment: following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.

  • Troubleshoot implementation issues and collaborate with Customer Support,: Engineering and other teams to assist technical escalations.

  • Contribute towards the success of the organization through knowledge sharing: activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

  • + years of experience in a customer facing position as a Customer Engineer,: Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.

What they're looking for

  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
  • Deep understanding of Internet and Security technologies such as DDoS, Web: Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript,: Bash) and a desire to expand those skills.
  • Working experience with security aspects of an internet property, such as: Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.