The opportunity
We're looking for a Forward Deployed Strategist to own our most strategic customer engagements - from first workshop through delivery. You'll sit with executive sponsors, surface the highest-value use cases, turn them into tightly scoped projects, then stay accountable for the outcome, working with the FDE.
What you'll do
Scope Partner with customer executive sponsors to scope FDE projects —: translating ambiguous business problems into concrete, time-boxed deliverables with clear ROI
Lead technical discovery and architecture reviews, surfacing integration: complexity and infrastructure constraints to validate that every engagement is technically feasible
Work side by side with the FDE on the technical build: you own the configuration layer including workflows, settings, integrations, and platform tooling that don't require heavy custom code while the FDE owns the deeper production builds
Own technical enablement and adoption: run hands-on training, build playbooks and reference workflows, and coach the customer's team until they're self-sufficient. Adoption is measured by what their users do without you in the room
Monitor technical feasibility throughout delivery, adjusting scope with the: sponsor when constraints emerge rather than letting engagements drift
Identify and scope expansion opportunities as they surface during delivery,: in partnership with the account team
What they're looking for
- Escalate product gaps, integration friction, and recurring customer pain back: to Product and Engineering with enough specificity to drive roadmap decisions
- Build reusable playbooks that make the broader FDE org more capable over time
- Establish and maintain the executive relationship on your engagements,: serving as the primary point of contact from kickoff through handoff
- Sell the vision and the plan to C-suite stakeholders who need to believe in: both the outcome and the team delivering it
