The opportunity
We are looking for a dynamic Fraud Analyst to join our Fraud Operations team within the AFC Operations Department. In this role, you will play a key part in identifying, investigating, and mitigating fraud risks, ensuring operational efficiency, and maintaining a secure environment for our customers.
What you'll do
Drive continuous process improvements and operational efficiency across fraud: detection and investigation workflows.
Create, update, and maintain detailed Work Instructions (WIs) aligned with: internal policies and global standards.
Effectively balance daily operational case-handling responsibilities with key project-oriented initiatives.
Investigate complex fraud escalations and take swift action to minimize: financial losses and mitigate fraud risks.
Conduct regular data analysis to identify emerging fraud typologies,: suspicious behaviors, and transaction patterns.
Leverage analytics to provide actionable insights for optimizing internal: transaction monitoring and alert-handling systems.
What they're looking for
- Provide ongoing operational support and guidance to the wider fraud operations team.
- Design and deliver training sessions on updated processes, Work Instructions,: and fraud detection methodologies.
- + years of experience in fraud operations, financial crime investigations, or: risk analysis within banking, fintech, or payments.
- Hands-on experience working with modern fraud detection systems, alert: monitoring tools, and case management systems.
