The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- Ensure strong product knowledge and competitive awareness to prevent customer churn.
- Leverage AI-assisted tools to improve research, communication, and compliance accuracy.
- + years of customer experience, including 1+ years in Payroll and 2+ years in account management.
- Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.