The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- Maintain accurate records: Keep client interaction logs and CRM data up to date to ensure consistency, support team KPIs, and enable data-driven decision-making
- + years of experience in customer success, account management, relationship: management, or a related client-facing role
- Demonstrated ability to manage retention conversations and develop creative: solutions to keep customers — you know how to turn a difficult conversation into a win
- Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes