The opportunity
We are looking for an exceptional General Manager to lead the overall performance, people and operation of Samsung KX — a flagship destination bringing together retail experience, customer repair, technical services, B2B, events and clienteling.
What you'll do
Own overall commercial, operational and customer experience performance,: ensuring delivery against agreed KPIs.
Lead and develop a multidisciplinary management team, creating a culture of: ownership, accountability, collaboration, and continuous improvement.
Drive B2B growth, clienteling, CRM, events and new commercial opportunities across the venue.
Oversee day-to-day Retail and Support operations, ensuring high standards: across customer device repairs, technical services, workforce planning, stock, compliance and service delivery.
Lead strategic projects and initiatives, translating business objectives into: clear plans, actions, and measurable outcomes.
Own the entire customer experience across Samsung KX, ensuring consistently: high brand standards and exceptional customer engagement.
What they're looking for
- Lead the Events function, supporting product launches, workshops, community activity and partner events.
- Build strong relationships with Samsung and Stellar stakeholders, providing: clear performance insight, reporting and recommendations.
- Identify risks and opportunities, taking proactive action to improve: performance and operational effectiveness.
- Maintain the highest standards across Health & Safety, HR, governance, and compliance
