The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Remote and/or a possible short-term relocation to Hamburg (business: dependent) in the first 1-2 months, after which permanent relocation to Warsaw.
Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
You will also support the manager in guiding the team to improve and deliver: great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
You will follow standard operating procedures (SOP) and support in building: scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.
You will personally represent Flexport’s value proposition by leading: business implementation and shipment execution for new clients and opportunities.
You will act as the primary point of contact for internal and external: escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
What they're looking for
- Seamlessly coordinate day-to-day logistics operations with internal and: external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
- Execute the end-to-end movement of freight shipments within a regional: network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
- A successfully completed a BA/BS degree in Logistics, Supply Chain, Business: or high-level vocational qualification equivalent.
