The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Be responsible for executing the movement of containers and air freight to: availability at the port or warehouse of destination
Be a part of the frontline groups ensuring the highest standard of Flexport: quality: shipments move on time and exceptions are handled appropriately
Serve as the first point of escalation for issue resolution, ensuring prompt: and effective resolution to provide the best customer experience.
Use metrics to spot opportunities to improve and deliver great performance in: your role, including data quality and shipment milestone timeliness.
Consistently follow Standard Operating Procedures (SOPs) to ensure that your: work satisfies internal Key Performance Indicators ( KPIs ) and Service-level Agreements ( SLAs ) in-line with productivity goals.
Analyze data to root-cause defects and support continuous improvement efforts.
What they're looking for
- Execute on shipment delivery appt coordination and any reporting functions: needed to support our clients business needs
- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred.: New graduates are encouraged to apply!
- Excellent customer service skills with the ability to effectively empathize: and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved
- Fluency in English, both written and verbal
