GTM Enablement - ExpansionActive

ElevenLabs
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The opportunity

We're hiring our first GTM Enablement – Expansion to build the foundation of how ElevenLabs enables its global revenue teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role.

What you'll do

  • Own the expansion enablement foundation: Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the playbooks, training content, and scalable frameworks to get AMs and AEs there

  • Drive revenue and expansion excellence: Build cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution; design enablement for identifying expansion signals including usage patterns, new use cases, stakeholder mapping, and whitespace analysis; and enable revenue teams to articulate the full ElevenLabs platform story across Creative, Agents, and API to drive multi-product adoption

  • Build the full expansion program: Create structured onboarding journeys covering product mastery, customer lifecycle management, health scoring, and renewal execution; develop adoption playbooks, churn prevention frameworks, and business review enablement; and build technical fluency programs so AMs and AEs can confidently discuss APIs, agent configurations, and integrations

  • Build and maintain enablement content: Develop playbooks, training decks, videos, workshops, LMS content, role-play scenarios, call libraries, and coaching frameworks in close partnership with Product Marketing, Sales, and Product

  • Operate AI-natively: Use ElevenLabs' own voice and agent technology to create localized, voice-enabled training and AI-powered practice environments; default to AI tools to research, draft, and build faster, and coach others to do the same

  • Deliver and scale training: Facilitate live virtual workshops and certifications across regions and time zones while designing async learning paths that scale globally

What they're looking for

  • –7+ years of experience in account management, customer success, sales: enablement, solutions engineering, or GTM enablement at a SaaS or platform company
  • At least 3 years in a customer-facing role (CSM, AM, AE, Solutions, or: similar) with direct experience driving adoption, retention, and/or expansion and proven quota excellence
  • Technical fluency: you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
  • Proven experience building enablement programs from scratch in fast-moving: environments, with full-stack skills across live facilitation, content creation, e-learning development, and presentation design
  • Strong stakeholder management skills across Customer Experience, Sales, Product, and Marketing
  • Analytical mindset with experience defining and tracking enablement: effectiveness; familiarity with Salesforce, Sigma, and Gong strongly preferred
  • AI-native operator: you use AI tools fluently in your daily work and can articulate how to embed them into enablement programs and workflows
  • Experience at a high-growth AI/ML, developer tools, or API-first company