The opportunity
We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations,…
What they're looking for
- Support the tools ecosystem: Become a power user in the tools used by Renewals and CS teams (Salesforce, QuadSci, and Trig.ai ). Identify where tooling gaps create manual workarounds or downstream data quality issues
- Evaluate new tool requests against existing capabilities; build the business: case where new investment is warranted
- + years in business operations, revenue operations, process improvement, or a: related field; experience supporting customer-facing go-to-market teams strongly preferred
- Track record of translating ambiguous operational problems into structured: requirements and seeing them through to execution