The opportunity
Anthropic's community spans developers building new products, individual Claude users, and practitioners and buyers inside enterprise accounts — from the staff engineer using Claude Code to C-Suite decision-makers. We're hiring a Head of Community to turn our current set of…
What you'll do
Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs. run in-region
Lead, coach, and scale a global team of program and regional owners; hire the: gaps, set the bar, and develop community-native operators
Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional → high-value daily) — with recurring retained users and product adoption as the top-line outcomes
Build community across the full range of audiences and seniority levels, with: programs and voice tuned to each without fragmenting the experience
Connect bottoms-up adoption to enterprise expansion: architect the champions, train-the-trainer, and partner ecosystem motions that turn power users inside accounts into org-wide adoption, and integrate them into how Sales and CS run strategic account plans
Bring training, certification, enablement, and community help together into: one engine that scales through champions and partners — so users experience a single path to skill-building with Claude
What they're looking for
- Run community or advocacy at a company operating both a PLG / self-serve: motion and an enterprise sales motion at the same time
- Built or led a recognized champions, ambassadors, or advocacy program at a company known for the model
- Experience with developer tools, infrastructure, or AI products, and credibility with technical audiences
- Built the measurement plumbing for a community function before including: cohorting, attribution, and usage segmentation
- International experience standing up or scaling community in-region (EMEA,: Japan/APAC) with a clear philosophy on what runs centrally vs. locally
- A track record of listening to communities and building user trust through hard moments alongside a Comms team
- Background spanning more than one of: community, customer marketing, developer relations, customer education/enablement, or growth
