The opportunity
At Asana, we’re building agentic work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Experience team is committed to helping customers in their post-sales journey to deploy, adopt, and…
What they're looking for
- Lead cross-functional vision: Lead and develop a high-leverage team while partnering cross-functionally across the organization to align stakeholders on the digital CS vision and operating model.
- + years of experience in Customer Success or client-facing leadership roles: within the SaaS industry, with a proven track record of managing large-scale regional organizations.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Proven track record in customer success leadership, specifically in building,: executing, and scaling digital or programmatic customer success strategies.