The opportunity
Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure.
What you'll do
Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics: and AV, with a shared strategy and accountability for employee outcomes.
Continually elevate the employee experience through research and design,: directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish.
Accelerate ETX’s agent-led and customer-zero work as capabilities advance:: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification.
Develop leaders who earn trust, grow others and sustain an environment where: people feel valued, take pride in their work and enjoy working together. Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads.
Scale global services to support company growth, with clear commitments to: reliability, security, responsiveness, and effective controls. Measure performance through employee effort, service quality, and time to resolution.
Shape priorities and investment with leadership across the company,: accelerating execution across functions with accountability for adoption and measurable improvements in how employees work.
What they're looking for
- Translate employee friction into lasting improvements in policy, service: design, and ownership. Hold ETX accountable for restoring productivity, communicating with empathy, and addressing the underlying causes of recurring failures.
- Have led global organizations through growth and transformation, with: measurable improvements in employee experience and reliability.
- Start with what employees need. Use research and design to challenge assumptions and remove unnecessary work.
- Rethink how the organization works as AI advances, expanding what agents can: own and delivering measurable amplification.
