[HELLOCONNECT] Customer Care Specialist - Non VoiceNew

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What you'll do

• Manage customer inquiries through email, live chat, social media, and other: digital communication channels in a timely, professional, and customer-focused manner.

• Monitor and respond to social media interactions while maintaining the appropriate brand voice and tone.

• Process customer orders, returns, and related administrative tasks efficiently and accurately.

• Provide product information and confidently address customer questions and concerns.

• Resolve customer issues with ownership and accountability, ensuring prompt and satisfactory outcomes.

• Follow up with customers as needed to deliver an outstanding end-to-end customer experience.

What they're looking for

• Identify recurring customer concerns and proactively communicate feedback and: trends to support continuous improvement of processes, products, and systems.
• Generate and maintain accurate reports and documentation as required.
• Escalate and report system issues promptly through the appropriate channels.
• Collaborate with Operations and Retail teams to support efficient order fulfillment and customer satisfaction.