[HELLOCONNECT] Customer Care Specialist - USPosted today
The opportunity
At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC and Exxa, Bridgetowne that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.
What you'll do
Being the first point of contact for our customers, sharing our passion for: delivering exceptional customer experiences at all opportunities
Being a brand ambassador and being memorable to our customers. Provide our: customers with product knowledge and educate our customers on new products and app features to ensure they get the best out of their subscription
Be an investigator, make sure you are across the whole customer journey when: resolving customer complaints and feedback
Demonstrating confidence while using all different contact channels
Work towards your individual KPIs and targets set by the management team
Checking all communication channels as Gmail, Slack etc. on a daily basis to: ensure you have understood all the relevant communication to perform in your role
What they're looking for
- Have a high level of accuracy: Error track, report and document any kinds of issues to the responsible departments to ensure we can keep improving our service
- Actively suggest ways to improve internal procedures and processes.
- Taking the initiative when it comes to internal projects
- Being an expert regarding company policies, tools, and systems
