The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Be the primary driver for complex merchant onboarding projects from contract to go-live.
Run kickoff sessions, align on goals, gather operational/technical: requirements, and launch personalized project plans.
Serve as the internal project manager for Tech, Launch, Product, and Ops —: you make sure everyone knows the plan and plays their part.
Coordinate all internal syncs, action trackers, milestones, and timelines —: and bring that high-touch accountability to every call.
Translate complex requirements into bite-sized execution steps for our internal teams.
Lead merchant check-ins, educate clients on process and timelines, and make: sure expectations are managed every step of the way.
What they're looking for
- Orchestrate a smooth transition into post-onboarding care with our Merchant Success and CX teams.
- Ensure that post-launch support is stabilized, documented, and teed up for long-term success.
- Identify process improvements, elevate risks before they become fires, and: help build the ultimate onboarding playbook for enterprise brands.
- –6 years in project management, onboarding, or client implementations
