The opportunity
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
What you'll do
Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
Resolve technical integration issues related to partners’ ecommerce front-end: platforms and back-end order management systems
Identify and implement new operational processes to drive efficiency
Develop detailed technical documentation
Engage with internal stakeholders to define cross-functional workflows
Provide product feedback from clients to the Product and Engineering teams to: improve overall product performance and feature set
What they're looking for
- Bachelor’s degree or equivalent experience
- years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Past success in a job, internship, or volunteer role that required written: communication with stakeholders, customers, or partners
- Exceptional project management, communication, and technical skills to manage: client engagements and internal resources
