Incident ManagerActive$104K
The opportunity
At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s…
What you'll do
Lead critical incidents: coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations.
Drive technical root cause analysis and reliability improvements:
collaborate with engineering teams to trace and document underlying causes: across distributed systems, services, and data stores.
Summarize key learnings, clearly communicate action items, and ensure that: technical and procedural improvements are followed through.
Own communications during incidents: deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and compose and publish customer-facing notifications that are accurate, timely, and empathetic.
Mentor and train peers in both incident communication and technical response: disciplines to raise the overall quality of Databricks’ incident response.
What they're looking for
- + years of experience in incident management, site reliability engineering,: or production operations supporting large-scale, cloud-native systems.
- Proven ability to lead and coordinate high-severity incidents, including: identifying impact, isolating fault domains, and managing multi-team response efforts.
- Strong understanding of cloud infrastructure (AWS, Azure, or GCP): including compute, networking, storage, and observability components.
- Deep expertise in log analysis and debugging:
