The opportunity
We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.
What you'll do
Build the incident response management function, establishing the processes,: tooling, and operational standards that define how we handle incidents at scale
Serve as an on-call incident commander, driving coordinated response across: technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
Engage the right people at the right time, with a strong sense of urgency,: bringing order and direction to fast-moving, ambiguous situations
Own incident communications end-to-end, from real-time internal coordination: to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
Participate in blameless incident reviews, contributing operational context: and helping drive follow-through on critical remediations so the same class of incident does not recur
Partner with engineering teams to develop and maintain incident response: policies, procedures, and escalation frameworks that scale with Anthropic's growth
What they're looking for
- Partner with engineering, product, security, legal, and go-to-market teams to: continuously improve how the organization detects, responds to, and learns from incidents
