The opportunity
The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org.
What you'll do
Act as an on-call Incident Commander, responsible for driving and managing: incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.
Lead all user-facing incidents across domains at Stripe: including reliability, technical, security, and data privacy
"User First" approach to determine impact, providing accurate situation: reports, facilitating comms bridges, and ensuring useful and timely external communications to users
Proactively update internal stakeholders, make decisions through data and: influence by partnering with Engineering, Sales, Support and other cross-functional teams
Contribute to the root cause analysis process while conducting post-mortems,: remediations identification, and ensure problem management tasks meet SLA and user expectations
Drive improvements in the incident handling process and incident management: metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams
What they're looking for
- Contribute to processes, projects, forums, or groups that impact and grow team culture positively
- + years of demonstrable major incident experience for organizations that run: mission critical applications or always-on Saas environments.
- Demonstrated ability to lead multiple incidents concurrently with authority: and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.
- Intermediate understanding of application development, application: architectures, and applications deployed in cloud environments
