The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Serve as the point of contact supporting our highest value customers and: institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers: via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and: using Binance’s system including the use of API
Being the first line support for all account and system related issuesServe: as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time
What they're looking for
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchange, including knowledge of: trading orders and execution processes
- Playing a client manager role and able to support client’s growth and: business developmentUnderstanding of crypto derivative trading products
- Outstanding problem solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business
- Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
