The opportunity
OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected.
What you'll do
Set up, configure, administer, and maintain conference room AV, video: conferencing, background music, digital signage, and other ITAV-owned systems.
Resolve vendor escalations that require internal administrative access or: technical expertise, owning diagnosis, remediation, and verification of service restoration.
Manage assigned ITAV installation and commissioning scope for office builds,: refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation.
Serve as the technical bridge between vendors and ITAV Engineering, providing: clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards.
Execute software updates, configuration changes, equipment replacements, and: conferencing move/add/change requests using established standards and recovery procedures.
Validate operational readiness for new or upgraded systems, including: configuration, monitoring, administrative access, documentation, and support handoffs.
What they're looking for
- Investigate recurring failures and work with ITAV Engineering to implement and validate lasting improvements.
- Maintain runbooks and recovery procedures, and train vendors and support: technicians on approved tasks, access boundaries, and escalation requirements.
- Partner with IT Systems Operations on identity and access, and with Workplace: and content owners on service requirements and user training.
- Build, operate, and improve AI and agentic workflows for repeatable: administration, configuration checks, and troubleshooting; validate results, handle failures, and measure reductions in manual effort.
