IT Engineer, Google WorkspacePosted today$90K
The opportunity
Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Toronto, you'll be the go-to person for keeping our…
What you'll do
Serve as the primary escalation point for L2 Google Workspace queries: Gmail, Drive, Calendar, Sites, Meet, and related core services.
Troubleshoot and resolve complex, non-standard user issues, ensuring fast and: clear communication back to the requester.
Support employees in adopting Gemini for Google Workspace: answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.
Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.
Analyse recurring ticket trends and propose improvements to support: processes, SOPs, and self-service documentation.
Write and maintain clear internal documentation and knowledge base articles: for both end users and fellow IT staff.
What they're looking for
- Liaise with Google support and other third-party vendors on issues that need escalation beyond L2.
- All other duties, as assigned
- Hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope.
- Strong working knowledge of Google Workspace's core apps (Gmail, Drive,: Calendar, Sites, Meet) and their admin-side configuration, sharing settings, and IAM controls.