IT Engineer, MDM Tech, Global Tech - SecurityActive

HelloFresh
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The opportunity

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food…

What you'll do

  • Serve as the primary escalation point for L2 Google Workspace queries: Gmail, Drive, Calendar, Sites, Meet, and related core services.

  • Troubleshoot and resolve complex, non-standard user issues, ensuring fast and: clear communication back to the requester.

  • Support employees in adopting Gemini for Google Workspace: answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.

  • Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.

  • Analyse recurring ticket trends and propose improvements to support: processes, SOPs, and self-service documentation.

  • Write and maintain clear internal documentation and knowledge base articles: for both end users and fellow IT staff.

What they're looking for

  • Liaise with Google support and other third-party vendors on issues that need escalation beyond L2.
  • + years of hands-on experience administering Google Workspace in a production: environment, ideally at mid-level scope.
  • Strong working knowledge of Google Workspace's core apps (Gmail, Drive,: Calendar, Sites, Meet) and their admin-side configuration, sharing settings, and IAM controls.
  • Practical experience with user: and group-level administration — provisioning, org units, and account lifecycle management.