The opportunity
Employee Technology & Experience helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and audiovisual services, we make technology simple, reliable and secure.
What you'll do
Own a hardware and peripheral catalog that keeps pace with employee needs,: with new equipment options and devices ready for use with current, validated software images and configurations.
Deliver day 1 readiness globally, with equipment suited to each employee’s: location and work. Ensure timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand.
Own and scale the employee IT vending machine program and other self-service: channels as services employees trust, with the right peripherals available, machines working every time and tightly managed shrinkage.
Own asset accountability across the full lifecycle, with 100% accurate: records that reconcile to physical inventory and trusted chain of custody from receipt through recovery, reuse and secure disposition.
Own forecasting, capacity and logistics performance to continually improve: accuracy, shorten lead times and keep equipment available. Control lifecycle costs, reduce excess stock and waste, and maintain service through supply disruptions.
Use OpenAI products, including Codex and agents, as customer zero to solve: previously unresolved logistics problems and improve accuracy, speed and scale, with appropriate evaluation, security and human oversight.
What they're looking for
- Manage and develop team members so each person builds skills, takes ownership: and delivers excellent work. Build team and delivery partner capability that sustains quality and consistency as demand grows.
- Scale service globally with accountable regional partners and repeatable: operations that meet local needs while maintaining speed, inventory accuracy and a consistent employee experience.
- Keep daily operations reliable as demand changes, with timely escalation: resolution, capacity and commitments aligned with your manager, and clear decision ownership across engineering, security, support, workplace, finance and procurement.
- Led inventory and fulfillment across multiple sites or regions, owning: forecasting, delivery partners, service performance and cost, with sustained improvements in accuracy, reconciliation, shrinkage, availability and lead times.
