The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Monitor enterprise and operational networks, data centers, cloud: environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
Manage ISP's for circuit outages and turnups/disconnects.
Detect, triage, and respond to network incidents, performance issues, and: outages with a focus on minimizing impact to launch operations and real-time mission support.
Perform initial troubleshooting of network, firewall, routing, switching, and: connectivity problems across both traditional IT and operational technology (OT) environments.
Create, manage, and escalate tickets in accordance with ITIL-aligned: processes and strict SLAs required for mission-critical systems.
Execute runbooks and standard operating procedures for common issues while: escalating complex problems to Tier 2/3 engineers or specialized teams (e.g., Network Engineering, Security, Launch IT).
What they're looking for
- Generate operational reports and post-incident summaries, including metrics: relevant to launch campaigns and satellite operations.
- Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
- Participate in change management, planned maintenance, and incident management.
- Collaborate with cross-functional teams (Launch Operations, Starlink,: Software, Security) to improve monitoring coverage and reduce mean time to resolution.