IT Operations Specialist IActive
The opportunity
This role is eligible to participate in Cloudflare’s equity plan.
What you'll do
Act as the primary onsite technical support resource, managing employee: walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
Work closely with broader IT engineering and operations teams to execute: infrastructure updates, enforce system policies, and resolve escalated technical issues.
Manage complete hire-to-retire IT operations, including hardware: provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
Administer day-to-day user accounts, permissions, and group access within: Google Workspace and connected corporate SaaS tools.
Manage physical IT asset lifecycle operations, including inventory tracking,: hardware check-in/check-out, stock audits, and secure device disposal.
Utilize internal AI technology tools to summarize support incidents, speed up: ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.
What they're looking for
- Support office conference room technology (Google Meet Hardware and Zoom: Rooms) and provide live technical setup for corporate town halls and department events.
- Participate in a scheduled on-call rotation (evenings and weekends) to: address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.
- –2 years of hands-on IT support or help-desk experience in a corporate environment.
- Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
