The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
Act as the first point of contact for IT support requests from employees,: resolving issues or escalating tickets as necessary.
Provide hands-on support for both macOS and Windows platforms,: troubleshooting hardware, software, and network issues.
Collaborate with the global IT Service Team to resolve technical issues via: phone, email, or remote assistance.
Install, configure, and maintain computing equipment and peripherals,: including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Google Meet/MS Teams).
Support mobile devices, including smartphones, through mobile device: management platforms like Intune and Kandji
Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
What they're looking for
- Perform basic repairs and replacements for computing equipment when needed.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Participate in a shift-based support schedule to ensure coverage across global time zones.
- years of hands-on experience in IT support, with proven ability to: troubleshoot and resolve issues across both macOS and Windows environments.
