The opportunity
The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and…
What you'll do
Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements.
Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA.
Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workflows including device preparation, account readiness, access coordination, and day-one support.
Drive AV and Event Readiness: Support conference rooms, executive meetings, events, and other high-visibility gatherings, ensuring workplace technology and AV systems are reliable.
Manage Vendors and Equipment: Coordinate procurement, repairs, maintenance, inventory tracking, and device management practices to maintain secure, standardized, and scalable operations.
Partner on Office Build and Workplace Technology: Work closely with Workplace Services, Security, and other stakeholders to support office growth, changes, and workplace technology readiness.
What they're looking for
- Improve Support Systems and Processes: Identify friction, improve documentation, build repeatable workflows, and introduce lightweight automation and scalable operational improvements across support, inventory, onboarding, and related IT processes.
- Provide Executive and White-Glove Support: Deliver thoughtful, high-touch support for executives and other critical stakeholders when needed.
- Collaborate across OpenAI: Communicate clearly with technical and non-technical partners, align stakeholders, and drive well-scoped initiatives without relying on formal authority.
- Have strong technical expertise in macOS and working knowledge of Windows,: along with identity and device management tools such as Azure AD, Jamf, and Intune.
