IT SupportActive

ElevenLabs
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The opportunity

We’re looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home.

What you'll do

  • Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

  • Office IT support: provide on-hand support to our colleagues in our San Francisco office

  • AV support : ensure meeting rooms and AV equipment are running reliably

  • End-user support: handle inbound support requests and be a friendly first point of contact for the team

  • Onboarding : run IT onboarding calls for new joiners

  • New IT projects: contribute to Tech Ops initiatives

What they're looking for

  • Automation and tooling: build automations and Slack bots to streamline repetitive work
  • Documentation: write and maintain clear internal IT documentation and guides