IT Support SpecialistActive

Redwood Materials
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The opportunity

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.

What you'll do

  • Enterprise endpoint support: laptop and desktop management, domain accounts, software support, printers

  • Manufacturing support: Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.

  • Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices

  • Manufacturing Execution System (MES) Process development & support

  • Thorough troubleshooting, documentation, and resolution of support issues and processes

  • Escalation of trouble tickets to other support teams

What they're looking for

  • Utilize the IT Knowledge Base system to define and promote best practices and: procedures within the Redwood enterprise IT environment
  • Serve as knowledge lead for enterprise best practices on operational: workflows and processes utilizing technology
  • Serve as the lead on enterprise projects involving IT, including: construction, equipment moves, and new technology implementations.
  • Configure and define IT services utilizing technologies like Microsoft Active: Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.