IT Support SpecialistNew
The opportunity
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine.
What you'll do
Carry out the day-to-day functions required to provide quality IT support and: service by interacting positively with our staff, answering inquiries, and effectively handling complaints
Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation
You will be the point of contact for any onboarding of new hires to ensure: they are setup and productive from day one
Participate in the Continuous Improvement Process; the ongoing effort to: improve our service, IT Systems, and processes
Occasional domestic travel may be required
This position may require flexibility to work various shifts, including: evenings, weekends, and participation in an on-call rotation as needed
What they're looking for
- + years’ experience in IT support and high school diploma
- Exposure with most and solid operational experience in at least two of the: following: Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
- PC hardware (including assembly and disassembly of desktop PCs)
- Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
