The opportunity
Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.
What you'll do
Provide in-person support for users in the IT Lounge
Respond to user requests via standard support tools like chat and ticketing systems
Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS: products, including desktop and laptop hardware
Build and deploy new laptops using standard deployment tools like JAMF,: Intune, ABM (Apple Business Manager), etc
Participate in the IT on-boarding experience and IT welcome sessions
Manage system access for Asana’s users
What they're looking for
- Deploy and support software to end-users
- Help to maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
- Experience in IT support roles that includes
