The opportunity
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.
What you'll do
Learn and assist in providing customer service and technical support for our employees
Shadow and support laptop deployment as part of onboarding and refresh cycles
Shadow and support laptop collection and account deactivation as part of employee offboarding cycles
Participate in new hire orientations to understand policies, best practices and services used within Datadog
Assist with general ticketing, account management, and basic troubleshooting under supervision
Help maintain hardware and software inventory
What they're looking for
- Contribute to documentation creation and maintenance
- Observe and support unified communications setups in conference rooms and common areas
- Participate in team meetings and knowledge-sharing sessions
- Gain exposure to deployment and security-related projects
