The opportunity
Junior Early LifeCycle Specialist - German
What you'll do
Support new merchants during onboarding, guiding them through setup and: activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
Drive early product adoption by assisting with key activation steps, training: sessions, and first transaction goals
Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
Respond to inquiries and troubleshoot onboarding issues, escalating complex: cases and covering the inbound support line as needed
Fluent in German and English (C1 or C2)
What they're looking for
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Excited to work onsite at our Barcelona HQ
