The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
Support the end-to-end execution of knowledge and learning programs (e.g.,: onboarding, upskilling, content launches, process rollouts) by managing timelines, tracking milestones, and coordinating across stakeholders.
Manage and maintain program operating rhythms: including Jira intake boards, sprint tracking, launch calendars, and stakeholder communications — to keep work visible and on track.
Serve as a point of contact for cross-functional partners submitting: requests, triaging incoming work through the intake process and routing to the right function (Knowledge Strategy, Content Operations, or Learning & Development).
Partner with subject matter experts, instructional designers, and knowledge: strategists to gather inputs, track dependencies, and flag risks before they become blockers.
Draft and distribute program communications, status updates, and launch: readiness materials for internal stakeholders and CX leaders.
Use program data: sprint velocity, backlog health, completion rates, and stakeholder feedback — to surface trends, report on program health, and support continuous improvement.
What they're looking for
- –4 years of experience in Program Management, Project Management, Learning &: Development, Knowledge Management, or a related field, with demonstrated ability to manage multiple workstreams simultaneously.
- Proven ability to coordinate cross-functional work across teams with: different priorities, timelines, and ways of working.
- Strong organizational and project management skills: you keep details tight, deadlines visible, and stakeholders informed without being asked.
- Clear, professional written and verbal communication skills; comfortable: drafting status updates, intake summaries, and launch communications.
