The opportunity
Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly.
What you'll do
Review and process verification cases for new and existing merchants,: ensuring their onboarding is completed accurately and on time
Meet daily case targets while maintaining a high standard of quality
Work closely with senior agents and quality assurance colleagues to learn the: ropes and handle cases with growing confidence
Navigate internal tools and databases to gather and validate merchant information
Flag any unusual patterns or issues to the relevant team leads
Fluency in both English and Dutch, with strong written and verbal communication skills in both languages.
What they're looking for
- Experience in a KYC, compliance, or customer support environment is a plus, though not essential.
- Comfortable working with databases and digital tools, with solid general computer literacy.
- A genuine enthusiasm for learning new processes and adapting to a structured, target-driven environment.
- Strong attention to detail and a methodical approach to reviewing information.
